FAQ

Frequently Asked Questions:

What if I’m not home to receive my delivery?
In the event that you are not home to receive your delivery, Australia Post will notify you with instructions to collect or arrange re-delivery. Every order is trackable, an email with the tracking number is emailed out to you when the order is about to ship. Responsibility is placed on the customer to keep on top of tracking status. If an undelivered package is not collected within 10 business days, Australia post will return the package to us.

When should I expect to receive my order?
Please allow up to 1 business day for your order to be despatched.
Once your order is processed you will receive an email with tracking information. Using the tracking information sent out to you is the best way to keep an eye on your package as it makes its way to you! Delivery times are estimated by your location and are to be used as a guide only. Please allow up to 1-5 business days for domestic orders and up to 14 days for international orders. Although we endeavour to ship items out as quickly as possible, there may be some delay around sale times and public holidays. If for any reason your despatch time is likely to fall outside of our lead times, we will be in contact to advise you of the delay, we thank you for your patience and understanding.

Do you ship internationally?
We currently ship to New Zealand.