Click & Collect

We’re pleased to offer a convenient Click & Collect service. 

Please read the following instructions carefully to ensure a smooth collection process:

What to do: Place your order and proceed to the checkout and select the click & collect option. You will receive a notification normally within 4 hours (within business trading hours) once your order is ready for collection from our Click & Collect Location in Castle Hill.

Location: Pack & Send Castle Hill C/o The Gift & Co Unit 3, 8 Victoria Avenue Castle Hill NSW 2154

Collection Times: 9:00am – 5:00pm Monday to Friday ( Except for Public Holidays ) 
 
Identification Required: You must present a valid photo ID and your order confirmation email when collecting your purchase. 
Only the buyer can collect the order unless a prior arrangement is made with us.

Collection Timeframe: Orders must be collected within 48 hours of receiving your “Ready for Collection” notification.

Uncollected Orders: If your order is not collected within the 48 hour timeframe, it will be cancelled, and the items will be returned to stock. 
10% restocking fee will be deducted from your refund.

If you are unable to collect your order within the time frame, please contact us on 0455 100105 as soon as possible to discuss alternative arrangements.